Delivery policy

DELIVERY POLICY – CLIN BEAUTY

This Delivery Policy applies to all orders placed on the website www.clinbeauty.shop and is valid for deliveries made in Romania and the European Union.

1. Delivery to Romania

Deliveries in Romania are made via Packeta/FAN Courier , to pick-up points or partner lockers.

Delivery cost Romania

  • 17 RON – standard national rate

  • FREE delivery for orders of minimum 250 RON

The price is fixed, regardless of location or order weight (within 5 kg).

Estimated delivery time

  • 1–3 business days from order confirmation

2. Delivery to the European Union (EU)

International deliveries are processed through Packeta International .

Countries where we deliver

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary.

EU delivery cost

  • 100 RON (approx. 18 EUR) – standard rate

  • FREE delivery for orders of at least 700 RON

Estimated delivery time

  • 4–7 business days , depending on country

3. Order processing time

All orders are processed within 1–2 business days .
During busy periods (holidays, promotional campaigns), processing may take up to 3 days.

Orders placed on weekends or non-business days will be processed the next business day.

4. Order confirmation and tracking

After processing and handing over your order to the courier, you will receive an automatic email with:

  • shipping confirmation

  • tracking number

  • direct link for tracking the package

5. Packaging and weights

The products are packaged safely, using compliant boxes and protective materials.

Estimated shipping weight:

  • Hydra-Nourishing Serum: 0.26 kg

  • BB Gel Perfection: 0.22 kg

  • Eye patches: 0.17–0.58 kg (depending on package)

  • Massage device: 0.33 kg

  • Sets: 0.60–1.00 kg

These weights are automatically used by the system to calculate international delivery rates.

6. Unsuccessful deliveries / Incorrect addresses

Clin Beauty is not responsible for delays caused by:

  • incomplete or incorrect address

  • the courier's inability to contact the recipient

  • late pickup of parcels from Packeta/FAN Courier points

In the event of non-collection of the order, return costs may be deducted from the refund.

7. Returning parcels

If a package is automatically returned to us (expired at pick-up point, wrong address, etc.), we can only resend it after paying a reshipment fee.

8. Additional questions

For any questions regarding delivery, you can contact us at:
📧 kinoplanoffice@gmail.com

Clin Beauty reserves the right to update its delivery policy at any time, depending on market conditions and courier rates.